1. Using Vibka Servant
By using the website, customer account or mobile application, you agree to these terms and to provide accurate account and booking information. You are responsible for keeping your account credentials secure.
2. Marketplace and service delivery
Vibka Servant facilitates doorstep service bookings and operational workflows. Service availability, duration and final scope may depend on inspection, location and professional availability.
3. Quotations and approval
Where a quotation is required, the final work scope and price may be presented after inspection. Work that requires approval should begin only after the applicable digital or OTP approval flow is completed.
4. Payments
Online Payment and COD options may be available depending on the booking. Payment providers can apply their own processing terms. You must not attempt chargeback abuse, fraudulent payment activity or unauthorized use of another person’s payment method.
5. Cancellations, refunds and disputes
Cancellations and refunds are governed by the Refund & Cancellation Policy and the booking status. Completed services, purchased parts and work already performed may not be fully refundable.
6. Acceptable use
You must not misuse the platform, impersonate another person, interfere with systems, abuse professionals or support staff, submit unlawful content, or use the service for fraudulent or unsafe activity.
7. Reviews and content
Reviews should reflect genuine service experiences. We may moderate content that is abusive, deceptive, unlawful, unrelated to the service or includes sensitive personal information.
8. Availability and changes
We may update features, service areas, pricing presentation and these terms as the platform evolves. Material changes will be reflected by updating the policy date.
9. Contact
Questions about these terms can be sent to vibkaservant@gmail.com.