HELP CENTER
Frequently Asked Questions
Quick answers about booking, pricing, verification, payments and service support.
Booking & Scheduling
Technicians typically arrive within 30 to 45 minutes for on-demand bookings in supported sectors. You can also schedule for any convenient date and 2-hour slot.
Pricing & Payments
Before starting work, the technician inspects the task and inputs an itemized digital quotation. You receive a 6-digit approval OTP. No work begins and no charges apply without your explicit OTP verification.
We accept secure Online Payment (UPI, cards, netbanking) and Cash on Delivery (COD) once work is completed to your satisfaction.
Technician Safety
Yes. Every technician undergoes government ID (Aadhaar & PAN) verification, criminal background check, trade qualification audit, and grade certification before receiving jobs.
Warranty & Claims
All completed jobs include a complimentary 30-day Vibka Service Warranty. If the same issue recurs within 30 days, we send a technician for a free reinspection.
General
Once your booking is accepted, you can view the technician's live GPS coordinates, vehicle distance, and ETA directly on the web tracking map and mobile app.