1. Cancellation before assignment
A customer may cancel an eligible booking before service dispatch or assignment. Any refund of an online payment will depend on whether payment was captured and whether non-refundable processing or committed service costs apply.
2. Cancellation after dispatch or inspection
If a professional has already been dispatched, arrived or completed an inspection, an applicable visiting, inspection or committed cost may be deducted where disclosed in the booking or quotation workflow.
3. Completed services and parts
Amounts for work already completed, approved labour, consumed materials or installed replacement parts are generally not refundable except where required by law or where Vibka Servant confirms a service issue after review.
4. Failed or duplicate online payments
For a failed, duplicate or incorrectly captured online payment, contact support with the booking and payment reference. Eligible reversals are sent to the original payment method through the configured payment provider.
5. Refund timeline
After an eligible refund is approved, the payment provider and receiving bank determine the final settlement time. Bank processing can take several business days.
6. How to request help
Use the Contact page or email vibkaservant@gmail.com with your booking number, payment reference and a short explanation of the issue.